Can Tidio answer questions about my listings?

Only from the content you give it. Lyro answers from your knowledge base, so listing-level answers depend on you adding and updating every property there.

Can I switch from Tidio to Vesperdesk?

Yes. Vesperdesk is one line of code on your website. Remove the Tidio script and add ours; we set up the listings during onboarding.

Vesperdesk vs Tidio for real estate agencies

2026-10-16

Tidio is a general live chat and AI support platform for online shops and service businesses; its Lyro AI agent answers from your help content. Vesperdesk is an AI receptionist built only for real estate agencies: it answers buyers from your listings, takes viewing requests and hands ready buyers to an agent. Pick Tidio if you want a self-serve tool with many channels today. Pick Vesperdesk if you want listing-level answers in several European languages, set up for you.

At a glance

Tidio details are from its public pricing page in October 2026.

Built for: Tidio — e-commerce and general customer support. Vesperdesk — real estate agencies only.
Answers from: Tidio — help articles, FAQ and website content you add. Vesperdesk — your listings, floor plans, price sheets and agency rules.
Channels: Tidio — website, Messenger, Instagram, WhatsApp, email. Vesperdesk — website and Telegram; WhatsApp coming soon.
Setup: Tidio — self-serve, 7-day free trial. Vesperdesk — we set it up for you during the pilot; no self-serve signup yet.
Price: Tidio — free tier; paid plans from about $24/month billed yearly, Lyro AI from about $32.50/month for 50 conversations. Vesperdesk — €50/month + €200 one-time setup (excl. VAT), 1,000 assistant messages included.
Data: Vesperdesk runs the app and the AI in a Frankfurt data centre, hosts the database in the EU, and does not train AI models on your data.

Where Tidio is the better choice

Tidio is mature and broad. If you want to start this afternoon without talking to anyone, need Instagram, Messenger and WhatsApp in one inbox now, or mainly want live chat for your agents with some automation on top, Tidio does that well.

Where Vesperdesk is the better choice

Buyers do not ask support questions; they ask about a specific property. "Is the flat on Rua Augusta still available? Does it have a lift? Can I visit on Saturday?" Vesperdesk answers these from the listing itself, and when it does not know, it says so and offers an agent instead of guessing.

Listing-grounded answers: price, availability, layout, area and floor plans per property.
Seven languages from the first message: English, Czech, Portuguese, Russian, Ukrainian, Spanish and Polish, switching when the buyer does.
Viewing requests and handoff: the agent on duty gets a short briefing of the conversation.
Done for you: we load the listings, write the rules for your market and test it before buyers see it.

Frequently asked

Can Tidio answer questions about my listings?: Only from the content you give it. Lyro answers from your knowledge base, so listing-level answers depend on you adding and updating every property there.
Can I switch from Tidio to Vesperdesk?: Yes. Vesperdesk is one line of code on your website. Remove the Tidio script and add ours; we set up the listings during onboarding.