Privacy Notice

Vesperdesk is run by a pre-incorporation team. Our entity name and registration details will be published before general availability. For each pilot agency, the service is delivered under a direct pilot agreement that sets out who handles what when it comes to data.

Agency users: name, work email, role, login events. Buyers: message content, channel handle, language preference and any contact details the buyer shares. Listing files you upload may contain personal data of your own staff, and we handle it on your behalf on the same terms.

To run the receptionist (answering and routing), to keep quality high (grading and reports), to keep the service safe (abuse detection, Fair Housing filters) and to meet our legal obligations.

Data is stored in AWS eu-central-1 (Frankfurt). All processing happens in the same region. We do not move personal data outside that region without your knowledge.

Conversation logs are kept 90 days by default. Listing files stay until you remove them or end the pilot. Account records are kept for as long as applicable law requires.

If you are an agency user, you can view, correct, export or delete your data through your admin console or by writing to privacy@vesperdesk.com. If you are a buyer, please contact the agency that operates the bot — we will help them honour your request.

Questions about this notice: privacy@vesperdesk.com. Rights requests and objections to data processing can be sent to the same address.