The best AI chatbot for real estate agencies: how to choose

Most "best real estate chatbot" lists mix very different products. Sort them by what they are built to do first, then compare inside the type that fits you.

• General website chatbots and helpdesks — Tidio (Lyro AI), Intercom (Fin): mature, self-serve, many integrations. Built for customer support and e-commerce; they answer from help articles and FAQ pages, so listing-level answers need extra setup.
• US real estate lead follow-up — Structurely, Ylopo: AI that texts and qualifies leads over weeks, tied to US lead sources, CRMs and the MLS. A strong fit for US teams; less so for an agency in Lisbon, Prague or Kyiv.
• Listing-grounded receptionists — Vesperdesk: answers buyer questions from the agency’s own listings, floor plans and price sheets, takes viewing requests and passes ready buyers to the agent on duty.

Ask for a test with your own listings, then ask the questions buyers really ask. A demo built on someone else’s data tells you nothing.

• "Is the two-bedroom on [your street] still available?" — the answer must come from your listing, not a guess.
• "Does it have parking? What floor is it on?" — detail questions show whether the bot read the listing or just the headline.
• "Can I see it on Saturday morning?" — it should take the request and pass it to an agent.
• Ask in the languages your buyers use. Switch language mid-conversation.
• Ask something it cannot know. A good bot says it does not know and offers an agent; a bad one invents.

Prices below are from each vendor’s public pricing page in October 2026 and change often; check before you buy.

• Vesperdesk: €50/month + €200 one-time setup (excl. VAT), 1,000 assistant messages included. Website and Telegram; WhatsApp coming soon. English, Czech, Portuguese, Russian, Ukrainian, Spanish, Polish. Answers only from your listings. EU-hosted. Set up for you; no self-serve signup yet.
• Tidio with Lyro: free tier; paid plans from about $24/month billed yearly, Lyro AI from about $32.50/month for 50 conversations. Website, Messenger, Instagram, WhatsApp and email. Self-serve, 7-day trial.
• Intercom Fin: $0.99 per resolution plus seats from $29 per seat a month, or Fin on top of another helpdesk. Strong support platform; real estate content is your job.
• Structurely: AI text follow-up and qualification for US agents and teams, connected to US CRMs and lead sources.

Choose Vesperdesk if you are a European agency, your buyers write in more than one language, and you want answers drawn from your actual listings rather than an FAQ. Choose a general chatbot if you want to set everything up yourself today, or need many channels at once. Choose a US lead-follow-up tool if your leads come from US portals and you work by SMS.